Tag Archives: media

TikTok marketing tips. The new social phenomenon.

TikTok is a social media app for creating and sharing short videos. The app was launched in 2017 by ByteDance. While the app was originally mostly used to share music videos, it’s now a platform to showcase talent of all kinds: skateboarding, stand-up, dancing, fashion… On TikTok everything revolves around “sounds”. Most TikTok videos are up to 15 seconds long, although you can create stories up to 60 seconds in length. TikTok had over 1.1 billion installs as of March 2019, with more than 500 million new users each month.

Who uses TikTok?
66% of TikTok users are under 30 years old and two-thirds are female. TikTok presents a real opportunity to reach Generation Z.

How can brands use TikTok?
As with most social media platforms, brands can create their own channels and upload engaging content. The key to success is to create content that fits within the style and tone that users are accustomed to on TikTok. This means taking a “soft sell” approach and posting content that is entertaining and follows TikTok’s “talent showcase” format. Blatantly commercial content will be viewed negatively by TikTok’s Gen Z user base.

Brands can also work with influencers to spread their message on TikTok. As with Instagram, influencers are very popular on TikTok, with some accounts having up to 32 millions followers.

TikTok has also introduced an advertising platform, currently in beta testing in the US and Europe. Brand takeover, in-feed video, and hashtag challenges are available for advertisers.

“TikTok isn’t just for kids. It may seem so now… but “cool kids” are trendsetters as we all know, and then others follow. At minimum, for any brand that wants to hang out/understand/target the “cool kids” and their followers… they should be on TikTok.”
– Niko Bonatsos, Managing Director of General Catalyst (Invested in Snap)

More info here.

Advertising QSRs in 2019: Change the Social Channel

What social media channels are you using to promote your QSR chain? When it comes to QSRs and social marketing, it might be time for you to change the channel.

Owned social: When your social marketing is restricted to your “owned” social channels, the odds are you won’t win new customers. Why not? The content on your channels will only be seen by people who follow your channel. And if they follow your channel, it’s because they already know and like what you do. You’re preaching to the converted.

Paid social: If you want to reach beyond your current followers, you could invest in a “paid social” campaign – either by “boosting” your post or creating a stand-alone paid ad on Facebook and/or Instagram. Stand-alone ads give you more targeting tools than boosted posts: detailed demographic, geotargeting and filtering by interests. Paid social is certainly a more effective means of reaching new potential customers. However, there are inherent drawbacks for businesses like QSRs. Facebook and Instagram ads are most effective when you can establish focused target audiences whose interests directly align with your offering. But there is no “typical” QSR customer demographic: they range from pre-teens to seniors. And while Facebook interest keywords are fairly detailed (e.g. “fried chicken”, “fast food, “fast casual restaurant”) it simply means that people have “expressed an interest in” the keyword. Facebook tracks both the pages that users follow and the content of their posts and comments, and uses that data to target users with related advertising. In fact, their “interest” may actually be negative: “I would never eat fast food fried chicken!” Still, paid social is inexpensive and can be effective with the right targeting, a motivating offer and a measurable goal. A recent Facebook campaign by Church’s Chicken resulted in an 8X return on ad spend. The geotargeted campaign tracked store visits and spend per person.

Influencers: Many brands focus their social dollars on an influencer strategy: paying high profile social media users to promote their products. By 2020, it’s estimated that $8 billion will be spent on Instagram influencer marketing alone. It makes sense: people trust recommendations from real people more than they trust advertising and promotions from brands. But as more and more social media users jump into the pool and label themselves as “influencers”, their impact becomes more and more diluted. There’s a glut of influencer content. As a brand, you’re paying for access to their followers and the “influence” they have over their followers. Keep in mind, however, that many social users follow influencers not because they blindly adhere to the influencer’s recommendations, but because they want free stuff. The keys to influencer marketing are to find influencers who have strong, trusted reputations in the restaurant or food fields, and to implement systems to measure the outcome.

Local media channels: Another viable option on social media is to promote your restaurant via restaurant review websites and blogs. They are trusted sources for information and reviews of restaurants and fast-casual chains. For example, Toronto’s blogTO has over 500,000 followers on Instagram who look to their content for recommendations on events, activities and the latest and best dining options. But as with any social campaign, make sure you develop a program with trackable ROI: a discount that can only be redeemed via an app, or a new menu offering that is only promoted via the media partner.

There are multiple opportunities to promote your QSR via social media. A successful campaign could incorporate all of them. But no matter which channels you choose, the key is to execute a campaign that’s trackable and measurable. Likes, comments and shares aren’t enough; you need to drive and measure the impact on in-store sales.

Collision (of) Course.

Aside from the star-studded cast of actors, business tycoons and athletes, I didn’t know what to expect with Collision 2019.
 
As a Collision noob, I took this opportunity to learn, but more importantly find inspiring stories and start-ups with interesting trajectories. Let’s face it – we live in some tough times, and the world needs a lot more positivity.
 
Upon arriving, I instantly got the impression this was going to be unlike any other conference I’d attended. As a creative, it’s my job to feel out trends and to seek out what works and what doesn’t. For me, Collision was about the struggles and challenges small business faces day in and day out. The hustle was strong, and the pitches were equally so. Many were nervous, and some were less polished. Either way, it was refreshing to see so many bold ideas pushed into a public space for all to see.
 
Going through the schedule, I knew of most of the heavyweight speakers, so I sought out speakers who were new to me.
 
With that in mind, here are my top three moments of Collision 2019.
 
Marketing Amid Disruption with Linda Boff
(Chief Marketing Officer at GE)
What struck me about Linda’s keynote was how she was able to pivot General Electric’s 127-year-old brand to be more in tune with today’s energy conversation. Their clean Instagram feed not only highlights their innovations, it includes the human aspect. People make these achievements possible.
https://www.instagram.com/generalelectric/?hl=en   
 

In Defense of the “Jack-Of-All-Trades” with Graham McDonnell 
(Creative Director, New York Times)
Graham’s talk resonated with me on various levels. We’re both musicians, both creatives, and both struggle with trying to take on everything. He spent 30 minutes diving deep into the Specialist vs Generalist debate, and by the end I asked myself one question: Where would I be if I didn’t try to at least learn one more thing?
Here is a link to his bio.
 
Leadership Lessons
Terrell Owens (Professional athlete), Ryan Holmes (Hootsuite), Alex Kantrowitz (Buzzfeed)
These three speakers were brutally honest and as hard as nails in telling it like it is. Determination and perseverance are among the most important keys to success. As an athlete, I’ve learned that what you put in is what you get out. If you take short cuts, in business or in life, your performance undoubtably suffers.

Click here for more info on Collision 2020!

How Instagram checkout works

Instagram has changed the way we consume fashion, food, and even entertainment. Most importantly, it has become a powerful window display for a new generation of brands and shoppers. It was inevitable for Instagram to get into mobile commerce. Late in March 2019, Instagram introduced the checkout feature, which allows consumers to purchase products without leaving the app. This new initiative is in closed beta for businesses, and currently available to the US market only.

How it works for the consumer

Checkout tags will show up on brands’ stories and feed. Instagram did not specify whether the tag could appear through influencer’s posts. When users tap the post to reveal the product tag, they will see a checkout option that replaces the current “view on website”. On their first purchase only, they will enter their payment information, which will be saved for future purchases. After their order, users will be able to track the package with a new “Orders” section on their profile with options to return, contact the merchant, or cancel the order.

How it works for the seller

In addition to having a more appealing ad platform, Instagram will generate revenue by charging the seller a nominal fee per transaction. While the selling fee hasn’t been revealed, Instagram did communicate that prices will not change for consumers. This means that sellers will have to cut their margin instead.
Instagram is accelerating mobile commerce. Will you be ahead of your competitors and conquer the “Social shopping” market?

Top digital marketing trends for 2019

What are the digital marketing trends for 2019 and how can you get ahead of the curve? Field Day has compiled four trends that we believe will have an impact in the coming year.

1. Social Channels are the new storefront

For a while now, e-commerce businesses have had the ability to link to their products or services from their social media posts and ads. However, in 2018, Instagram announced the ability to buy tickets and make reservations right on the Instagram app.
This is a big advance in social commerce, and we expect Instagram (and other platforms) to continue to expand and enhance this business model. We predict that 2019 will bring the ability to add products directly to a cart and complete the purchase – all within the Instagram app. This will remove steps and clicks from the customer journey and the fewer clicks, the more likely you are to complete the sale.

2. Visual search

While voice search gained popularity in 2018, we expect that 2019 will see the emergence of visual search. Amazon, Google and Pinterest are focusing on developing a stronger extension to SEO and will most likely be the main actors. According to Voluum, “Visual Search would identify objects within the image and then search for images related to those objects. For instance, based on an image of a bed, you’d be able to use visual search to shop for an identical or similar bed to the one in the image.”

3. Digital for good

The techlash was one of the defining shifts of 2018, according to Trendwatching. Consumers became aware of how algorithms track our online activities, access and analyze our personal data, and use it to influence our decision making – whether it’s to feed us ads for products it thinks we’ll like, or to influence our political decisions. In 2019 the techlash will continue, and we will see more brands leveraging and promoting their use of digital technology for social good.

4. Amazon will join Facebook and Google to form the digital advertising triopoly

In 2018, Amazon made strong moves in self-serve programmatic advertising, expanding the ability for brands to purchase ad space on its websites and through its ad platform. In the first quarter of 2018, Amazon saw its ad revenue grow 129%, reaching $2.2b. In 2019, expect for Amazon to become a key channel for digital media planners.

With 30 years of marketing experience, Field Day has a deep understanding of digital trends and how to apply them. We can help you to stay ahead of customers’ expectations.

Are newspapers still relevant?

Are newspapers dead? The relevance of printed newspapers has been slowly declining since as early as the 1950s with the arrival of television. Today, with the overwhelming popularity of digital media, the demise of printed news may seem inevitable. But despite the death knells, newspapers remain an important part of the media landscape.

In our 2018 Entertainment Survey, Field Day analyzed the role of print newspapers when it comes to choosing a destination or an event. We asked respondents to identify which media they used as a source of information before going to an event or a destination. The chart below compares the responses from February 2016 to those from our most recent survey in February 2018.

The changes in the past two years are significant. Across every age category, newspaper advertising and articles have a much lower impact on people’s entertainment decisions. And it’s safe to predict that these numbers will continue to decline in the coming years.

Is newspaper advertising still relevant for events and destinations?
Tourism organizations, cultural institutions, performing arts and events all seek to attract as wide and diverse a demographic as possible. It therefore makes sense to maintain a wide and diverse media strategy. While the internet offers fantastic possibilities for precise demographic and geographic targeting (as well as the opportunity to tell an immersive and visually engaging story), newspapers still reach important audience segments.

Seniors
Newspaper advertising is the 3rd most important source of information for those 65+ with 38.75% of respondents quoting it as source of information, after television (44.80%) and word of mouth (44.1%).

Cultural Believes
“Cultural believers” (those who regularly attend arts and culture activities) of all ages are more likely than average to read print newspapers. They acknowledge and support the importance and relevance of print media, including books, magazines and newspapers.

Ethnic Communities
Ethnic newspapers are still thriving. They serve an important function in ethnic communities, connecting community members to each other and to their larger community back home, and providing a voice for the community. Ethnic newspaper advertising is a powerful and efficient method of reaching these communities.

With 30 years of delivering marketing strategies & creative solutions for major destination and event brands, Field Day can help you to drive audience growth.

For more information, contact Andrew Arntfield, President at Field Day Inc. at 416.408.4446 Ext: 226

Related articles:
How to communicate on Instagram
How to create word of mouth

Who is most likely to attend your destination or event: city dwellers, suburbanites or rural residents?

In our 2018 Entertainment Survey, Field Day analyzed the differences between urban, suburban and rural dwellers when it comes to choosing a destination. The results showed two interesting points of differentiation:

    City dwellers attend more attractions, more often. People living in the city will attend on average 13 unique attractions per year (any entertainment destination including events, museums & galleries, theatre & performing arts, sports, etc.). Meanwhile, people living in suburbs attend 6 attractions, and those living in rural areas attend an average of 4 attractions per year.

    Diversity of attractions: City residents attend a much wider range of attractions than those who live in suburban and rural areas, including both mainstream activities (basketball and baseball, and larger performing arts organizations and museums) as well as more eclectic destinations (independent theatre and performing arts, festivals, cultural events, etc.). The more eclectic the activity, the less likely it is to draw audiences from outside the city core. Those living outside the city are most likely to attend family-oriented activities and sports. In fact, many family-oriented activities are much more likely to draw a suburban or rural audience than city residents.

Is there an opportunity to change this trend? If you are an independent theatre or a performing arts organization, how can you compel suburbanites to attend? If you are a tourist-oriented destination how can you increase your audience share of city dwellers? Our research shows that your advertising media mix can influence your success.

Most popular sources of information

As part of our study, we looked at the media sources that people rely on for information about events and destinations, and we saw that there are differences based on geographic location.

    Facebook is still king. Facebook remains the main source of information whether you live in the city (48.5% of respondents living in the city quoted Facebook as a source) the suburbs (48.55%) or rural areas (50.95%).<
    TV and radio are losing relevance with city dwellers. TV and radio advertising are not very efficient if you want to attract people living in the city (only 23.5% of people living in the city quoted TV as source of information, and 22% quoted radio). However, TV and radio are still a good options to reach suburbanites (34.90% rely of television, 35.9% mentioned radio as a source of information).
    Instagram is on the rise. Instagram is increasingly a popular source of information for people living in the city (24.6% and rising). While it is also increasingly popular among suburbanites and rural people, only 17.4% of suburbanites and 14.55% of rural dwellers quoted Instagram as source of information about events and destinations.

Our needs and biases clearly change depending on our geographic location. Understanding the how attendance patterns and media usage change by geographic location can help you to shape an effective and efficient marketing strategy.

With over 30 years delivering advertising strategies for major destination and event brands, Field can help you to drive audience growth.
For more information, contact Andrew Arntfield, President at Field Day Inc. at 416.408.4446 Ext: 226

CLICK TO DOWNLOAD THE FIELD DAY ENTERTAINMENT SURVEY EXECUTIVE SUMMARY PDF

Seniors are breaking the internet

Do you remember the uncomfortable feeling you had when your grandmother first commented on one of your Facebook posts? Or when you discovered she had an Instagram account?

Seniors have many reasons for starting their e-journey: Facetiming with their grandkids, texting their friends, managing their money, accessing their local library… Given how digitally connected the world is in 2018, it was inevitable that seniors would find their way online.

Field Day recently studied changes in media use in the two years between February 2016 and February 2018. People were asked to name their sources of information for events and destinations. One of the results of the study: there has been a clear and dramatic rise in use of digital media by those over 65 years of age.

Facebook use by those 65+ increased from 26.92% to 38.24%, Instagram from 0% to 4.41%, and e-mail from 31.45% to 49.29%. Meanwhile, traditional media use declined – especially reliance on newspapers, radio and television.

This trend will continue in the future as tech-savvy boomers move into retirement. As well, our research shows that seniors are looking for activities that provide inner fulfillment and connection to the world around them: travel, arts and culture, philanthropic or community-based activities.

While many organizations are focusing on how to engage young consumers in order to “future proof” themselves, seniors are a viable segment who can be reached with an effective digital marketing strategy. One example: employing senior e-influenceurs.

Field Day understands how and why consumers make their arts, sports, destination and travel decisions. We identify viable target segments for our clients and create compelling marketing campaigns that drive attendance.

For more information, contact Andrew Arntfield, President at Field Day Inc. at 416.408.4446 Ext: 226

CLICK TO DOWNLOAD THE FIELD DAY ENTERTAINMENT SURVEY EXECUTIVE SUMMARY PDF